4 months ago

Report: Amazon plans to bring Alexa and cloud-based deep learning tools to call centers

Report: Amazon plans to bring Alexa and cloud-based deep learning tools to call centers - GeekWire

Amazon Web Services CEO Andy Jassy at the 2015 re:Invent conference. (Amazon Photo)

Amazon is gearing up to disrupt another industry, and this time it's call centers.

Amazon Web Services developing a suite of cloud-based tools to sell to enterprises that would help them manage their call centers, based on technology the online commerce giant developed for its own retail call centers, according to a report from The Information.

According to the report, citing a person briefed on the plans, the programs will incorporate Amazon's digital assistant Alexa to answer some questions on the phone as well as via text message. The report claims the service will also employ Lex, a chatbot building service that uses the same deep-learning technology as Alexa, and text-to-speech program Polly. All these aspects together paint the picture of a suite of tools that allows customers to build their own customer service programs using bots and voice control with the ability to learn and adapt to specific industries.

The Information reports that the new products could be announced as soon as mid-March and could jolt the call center software industry. It's a market that features many players such as Seattle-based Spoken, as well as other companies like Cisco Systems, Avaya and Genesys.

Amazon Web Services has been in the news a lot lately for new products that it has announced and others it is considering. Amazon's cloud service arm is reportedly considering bundling its email, file storage, and video conferencing apps into a productivity suite that would compete with Google G Suite and Microsoft Office 365.

That news followed the company's announcement of Chime, a conferencing service born out of Amazon's acquisition of Biba, a San Francisco-based maker of chat, video and audio conferencing tools for businesses. That project has stumbled out of the blocks as a company called CafeX, which last year launched an online conferencing and collaboration system, also called Chime, filed a federal trademark lawsuit against Amazon last week.



4 months ago

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4 months ago

Breaking News, Top News & Latest News Headlines


BAGHDAD The U.S.-led military coalition on Saturday said its forces destroyed a building in the main medical complex of western Mosul, suspected to house an Islamic State command center.

5:49am EST

VATICAN CITY Vatican authorities froze more than two million euros in cases of suspected money laundering in 2016 as part of Pope Francis' drive to clean up the finances of the Holy See, its chief magistrate said on Saturday.

SPIJKENISSE Geert Wilders launched his election campaign on Saturday, promising to crack down on "Moroccan scum" he said were making the streets unsafe and urging the Dutch to "regain" their country with a vote for his anti-Muslim, anti-EU Freedom Party.

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ISTANBUL Turkish police detained 26 people over a car bomb attack in the south-eastern town of Viransehir, Interior Minister Suleyman Soylu said on Saturday.


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Abraham Lincoln, George Washington and Franklin D. Roosevelt were ranked as the top three U.S. presidents in history respectively while Barack Obama entered the rankings in the 12th spot, based on a survey of historians released on Friday.


4 months ago

Deadly Suicide Bombings Hit Istanbul's Ataturk Airport

At least 41 people are dead and 239 wounded after three suicide bombers attacked the airport.

Authorities say 23 Turkish citizens, 10 foreign nationals and three people of dual nationality are among the dead.

Turkish President Recep Tayyip Erdogan called on world leaders to "take a firm stance against terrorism."

The FAA has beefed up security at U.S. airports.

Gokhan Tan via Getty Images

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4 months ago

A Big Data approach to cataloging galaxies

A Big Data approach to cataloging galaxies

Big data for the universeRCSED design. Credit: Ivan Zolotukhin

Astronomers at Lomonosov Moscow State University and collaborators have released "The Reference Catalog of galaxy SEDs" (RCSED), which contains value-added information about 800,000 galaxies. The catalog is accessible online, and the researchers have reported on their development in the Astrophysical Journal Supplement. Two co-authors are undergraduate students at the Faculty of Physics, Lomonosov Moscow State University. While still working on the catalog, the team has publi

5 months ago

Indians Posts - Page 1

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5 months ago

The Makuya Movement In Israel

If you might be a visitor of this website:. Kuwait can be a a part of GCC (Golf co-operation council) may be the third largest oil producer after Saudi Arabia and Iraq. Of course, the dynamic nature of the international community does not facilitate this process, but nevertheless, if your discipline is being http://ge.tt/6ObTWrh6/v/0 evaluated based upon its ability to foresee future actions based upon generalizable events of the past, the concept of international relations includes a rather subpar track record of preventing substantial outbreaks of conflict in a non-reactionary manner. Consult any technology blog or technology news and you may realize that this can be one field that will not remain stagnant at all. .

Like Teshima himself, a Makuya minister is called a teacher, and the man is well versed inside the Bible as well as other sources. George Bush is a component of your secret society or him and Bin Laden are going to consider over the world together. You could possibly get around a Kuwait proxy by using a SSH or Secure Shell connection. Hunters are not.

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"What does your pristine 'sport' have to accomplish with the outlawed mayhem of ultimate doggie brawls? Well, you don't will need to go hunting for your answer. In Singapore, you can observe worshipers at the Sri Mariamman Temple, which also features frescoes and statues of deities. You will get around a Kuwait proxy by utilizing a SSH or Secure Shell connection. The Prince is also reported to get stated:.

A political scientist at Kuwait University has stated that the protests are partly due to the proven fact that Kuwaitis get paid for doing nothing, and that members of parliament are mainly interested in themselves and members of their tribes. Members of the Makuya movement in Israel emphasize that the Israelis they meet bring them within their hearts. Watch Movies, Music, Sports All4Free In Your PC .